Privacy Policy

Information We Collect

When you interact with Delhi Food Industries — whether through our website, phone, email, or in person — we may collect the following types of information:

• Personal Information: Your name, email address, phone number, and business name when you submit an inquiry, request a quote, or place a bulk order.
• Business Information: Your company name, GST number, shipping address, and order history for B2B wholesale transactions.
• Usage Data: Pages visited, time spent on our website, browser type, device information, and referring URLs collected automatically through standard web technologies.
• Communication Records: Records of your correspondence with us, including emails, phone call summaries, and WhatsApp messages related to orders or inquiries.

How We Use Your Information

• Order Processing: To process your bulk orders for Arhar Dal, Moong Dal, and other pulse products, generate invoices, and coordinate deliveries.
• Customer Communication: To respond to your inquiries, provide wholesale pricing, send order confirmations, and share product updates or rate list changes.
• Business Operations: To maintain accurate records of B2B transactions, manage our supply chain, and improve our customer service.
• Website Improvement: To analyze how visitors use our website so we can improve navigation, content, and overall user experience.
• Legal Compliance: To comply with applicable Indian laws, including the Information Technology Act 2000 and GST regulations.

Information Sharing

Delhi Food Industries does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Logistics Partners: Shipping and transportation companies who deliver your bulk orders. Only the information necessary for delivery (name, address, phone) is shared.
• Legal Requirements: When required by law, court order, or government regulation under Indian jurisdiction.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly, such as session management and security.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymous.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

Data Security

• SSL encryption (HTTPS) is used across our entire website to protect data in transit.
• Access to personal data is restricted to authorized personnel only on a need-to-know basis.
• We regularly review and update our security practices to guard against unauthorized access, alteration, or destruction of data.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing sensitive information online.

Your Rights

• Access: You can request a copy of the personal information we hold about you or your business.
• Correction: You can ask us to update or correct any inaccurate information.
• Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain records.
• Opt-Out: You can unsubscribe from promotional communications at any time by contacting us directly.

To exercise any of these rights, please contact us using the details on our Contact Us page.

Third-Party Links

Our website may contain links to external websites such as WhatsApp, Google Maps, or social media platforms. Delhi Food Industries is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

Delhi Food Industries reserves the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.